Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If an item has been opened or used, it may not be eligible for a return. You must initiate the return process within 30 days of receiving your order. After this period, we cannot guarantee a refund or exchange.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without first receiving confirmation from us.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. This means that you will need to cover the cost of shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item if you do not use a trackable method.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will require photographic evidence of the damage or defect to process your claim. If the item is confirmed to be damaged or defective, we will provide a full refund or replacement at no additional cost to you.
Final Notes
We reserve the right to refuse returns that do not comply with our policy. It is important to keep all packaging and documentation until you are sure you are satisfied with your purchase. If you have any questions regarding our Return and Refund policy, please do not hesitate to reach out to us via email. We are here to assist you and ensure your satisfaction with your purchase.